Average Score (215 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

215 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Lilia S.09-13-2025

    TYPE:ServiceMODEL:ArteonYEAR:2019

    Waited forever, wouldn’t let us apply all of the credit we have in our account towards the service. Unacceptable.

  • Keith R.09-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Service was quick and to my satisfaction

  • Teri W.09-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Eddie R.09-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Excellent people and great service. I’m always well taken care of every time I’m there.

  • Saint T.09-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    The design of the NEW 2025 Tiguan is top of the line; vehicle drives as a top luxury vehicle but would like to compare to the NEW 2026 with 61 horsepower. One complaint second gear feels underpowered.

  • Wesley H.09-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Very professional, personal service.

  • Francis R.09-03-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Christian was amazing!

  • Stephanie C.09-03-2025

    TYPE:ServiceMODEL:GolfYEAR:2020

    The folks in VW BR are surprisingly very sweet and great to work with. I am lucky they were able to take me in last minute. I am so grateful they helped me, and changed my battery. I had to push start my car and drive 28+ mins at 15 mph ‘cause my car would not want to go over 1200 rpm. That was legit the scariest thing I’ve ever gone through, my hands were shaking. Thank you :’) for helping me last minute. I really do appreciate it.

  • Haley H.09-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    It's always a pleasant experience at VW of Mandeville. The service department is top notch.

  • Richard K.08-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    advisor was well prepared and knowledgable.