Average Score (215 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

215 Ratings

4.7 Average

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  • Tania W.02-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2022

    I would have rated VW a 5. They initially got me in the next day after I called for the check engine/emissions light being on. Not being a mechanic, I did not know what was wrong with my Jetta so I also feel like I could have been taken advantage of but they did not as I was told there was an update that caused the light to come on but they were able to clear it out and reset it at no charge under warranty. However, less than 2 weeks later, the same light is on again and I have an appointment for tomorrow. Hopefully it is permanently resolved and quickly.

  • Nadejda C.02-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Robert H.01-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great working with the team in Mandiville.

  • Tonita L.01-29-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Christina S.01-29-2025

    TYPE:ServiceMODEL:Golf RYEAR:2019

  • Daniel M.01-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    The Service Department did what I would call the text book bait and switch. On top of that, they were completely misleading on what the expected charges were going to be for their diagnostic. Then after asking for a detailed breakdown/estimate for a radio replacement, I had to call the GM to obtain the information. Given this is the 3rd unpleasant experience with this VW Service Department, It is not a dealership I would recommend to anyone!

  • Tanya W.01-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Michele S.01-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Elsa Z.01-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service was exceptional and employees were very excellent with all of my questions and inquiries. They really went out of their way for me to choose the best car for my needs .

  • Peter H.01-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    excellent service Christian!