The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Tania W.02-02-2025
TYPE:ServiceMODEL:JettaYEAR:2022
I would have rated VW a 5. They initially got me in the next day after I called for the check engine/emissions light being on. Not being a mechanic, I did not know what was wrong with my Jetta so I also feel like I could have been taken advantage of but they did not as I was told there was an update that caused the light to come on but they were able to clear it out and reset it at no charge under warranty. However, less than 2 weeks later, the same light is on again and I have an appointment for tomorrow. Hopefully it is permanently resolved and quickly.
Nadejda C.02-02-2025
TYPE:ServiceMODEL:TaosYEAR:2022
Robert H.01-30-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Great working with the team in Mandiville.
Tonita L.01-29-2025
TYPE:ServiceMODEL:TaosYEAR:2023
Christina S.01-29-2025
TYPE:ServiceMODEL:Golf RYEAR:2019
Daniel M.01-26-2025
TYPE:ServiceMODEL:TiguanYEAR:2018
The Service Department did what I would call the text book bait and switch. On top of that, they were completely misleading on what the expected charges were going to be for their diagnostic. Then after asking for a detailed breakdown/estimate for a radio replacement, I had to call the GM to obtain the information. Given this is the 3rd unpleasant experience with this VW Service Department, It is not a dealership I would recommend to anyone!
Tanya W.01-25-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Michele S.01-24-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Elsa Z.01-21-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Service was exceptional and employees were very excellent with all of my questions and inquiries. They really went out of their way for me to choose the best car for my needs .
