Average Score (215 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

215 Ratings

4.7 Average

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  • Troy S.02-28-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    So a couple of things... I thought that I was pretty clear on what needed to happen for the Jetta! I bought my last 6 cars from Honda, all new, wife and myself. I wanted to give VW a shot. I do like the Teguan, but I was first told that the car had 10-20 miles on it, then right before I signed i was told that it was in fact 100 miles. After signing i noticed that it was 145. I let that slide. Then I noticed the dent and chipped paint above the grill. Took it to paint guy and he informed me that he could touch up the paint but could do nothing for the dent. Strike 2. Then I saw that the Teguan I purchased came with 30k maintenance. So I basically bought an extra year with my plan. I feel as though I paid good money, didn't haggle. No I keep getting asked the same question because youre looking to make another sale. My experience with VW thus far has been far below Honda. As I said, I like the vehicle, but I'm not thrilled with VW dealership at the moment. Will I be back or recommend 🤔, my current thought is NO. It is interesting when I venture out on the Northshore. For example yesterday I went to costco. Huge parking lot. 6 of 10 were Hondas, 3 of 10 Toyota. The rest were various makes. Couldn't find a VW. Why is this I asked myself. In my mind VW has a superior product over Honda, prob even Toyota if you remove their truck line. That said, I'm figuring out why.

  • Jerry M.02-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Tristan R.02-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Jesse D.02-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Lori F.02-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    the staff were extremely helpful, this was my first appointment at this location and everything went smoothly.

  • Henry H.02-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Christian does an exalient job of scheduling and completing service.

  • Jerry D.02-15-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    Great service

  • Donna E.02-15-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

  • Teri W.02-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Excellent service

  • Nadeja C.02-04-2025

    TYPE:SalesMODEL:TiguanYEAR:2024